#21 – The crazy eBay seller from hell: I was SHOOKETH

Hey y’all,

I’m sorry this post is late! This was meant to go live on Sunday since I promised to abide by the Sunday, Tuesday and Thursday schedule but I wasn’t coping too well with stress (I’ll flesh this out in the post) and I wasn’t feeling too well after having a big a Saturday night out. As you get older, it takes a little longer to bounce back. Yknowhatimsayinnnnnn?? So sorry for being such a flop but I promise that I have the next few posts lined up!

I was stressed last week because the boyfriend ruffled my feathers and that dragged on from about Thursday night to Saturday afternoon. I was figuring new things about friends and found it hard to adjust to the changes, it was a busy period at work and to top that off, I encountered a nasty eBay seller who really hit my nerves.

Here’s what happened:

If you follow me on Insta Stories/ or know me well in general, you’ll know that I’m a serious shopaholic and I love bargain hunting.  So it’s really no surprise that straight after purchasing a black off the shoulder top and black off the shoulder velvet dress, that I went ahead and bought ANOTHER item of clothing: a Country Road cashmere blend knit dress from from eBay.

I came across this listing and got super got excited. In my head I could already picture the way I would style the dress. I imagined pairing it with a leather jacket and knee high black suede boots that are super in right now, or with some ankle booties.

As usual, to avoid any regretful purchases, I made sure to read the description and condition carefully, I scrolled through the pictures and read through seller feedback. Upon weighing all these things, I felt comfortable that there were no red flags, that she was a genuine seller and I felt quite comfortable with believing that this was a dress that had only been once or twice and was in near new condition. I placed a bid and won the bid for $40! Hoorah! I was elated!

My experience on eBay as both a buyer and seller has been impeccable thus far. Aside from the occasional buyer who fails to make payment upon committing to a purchase, or the occasional cheapie/ low commitment item worth $1-5 with free shipping sent from China that arrives faulty, I’ve had some amazing experiences! Click here to read about how I make the most of eBay.

So I had no doubt that this particular transaction was going to be smooth sailing. When the dress arrived, I was utterly disappointed. I expected the dress to be in excellent, as new condition as described in the listing but the dress was visibly worn and covered in pilling all along the side of the dress and on the armpits. Mind you, these weren’t just small bits of pilling, but chunks of woollen bits rolled up from significant wear and friction. I was disappointed that there was such a huge discrepancy between expectation and reality and having paid $51 for the dress, I felt like I had been ripped off!

The seller evidently left out the bit about pilling in the listing so I decided to claim a refund by lodging a “not as described” return request and here’s what happened next..

Me:

Hi there, I purchased this product under the assumption that it was in excellent as new condition however this dress has clearly been worn before as there is a significant and noticeable amount of pilling under the armpits and down the sides of the dress as pictured. This to me is not considered Excellent and as new condition. These defects were not disclaimed in the listing and I do not feel like I paid for what was described in the listing. I would like a refund for the product as the item was not as described. Thank you,

__________

Seller:

Hi there, I listed the dress under ‘preowned’ the dress is not new but in very good condition as listed, as new. I note that wool does have a tenancy to pile up. The dress was not listed as brand new. I kept my listing simple and only stated the following. COUNTRY ROAD GREY LONG SLEEVE DRESS IN VERY GOOD CONDITION LENGTH IS 92CM ARMPIT TO ARMPIT IS 39CM Hope you understand that as a seller, I did not note the dress as BRAND NEW – IN FACT AS PRE-OWNED. The dress has no holes or stains. If you would like to provide me with your phone number i am happy to have a conversation with you on the phone? Looking forward to your response

__________

Me:

Hi there, Thank you for your reply. I understand that it was listed as “pre-owned” and “very good condition” but the title of the listing clearly stated Excellent/ As new.This infers that the item was only worn once or twice and was in near perfect condition, in which case you should have selected New Without Tags/ New Without defects. Had the listing clearly disclaimed there was pilling along the side of the dress and near the armpits, I probably wouldn’t have purchased the dress in the first place. I paid a fair amount of money for the dress $40 and $11 for shipping and I don’t feel that the condition of the dress justifies this price. Shipping via Australia post costs $8.50 for a 500 gram bag, so I felt that shipping was also on the pricier side. I understand that the condition of an item is subjective, but I can’t help but feel disappointed by the discrepancy between expectation and reality. I hope you understand my concern and I would kindly like to request for a refund. Thank you,

__________

Seller calls me on my mobile on no caller ID without giving me any notice.

__________

Me:

I appreciate your phone call this morning but your tone was extremely rude and aggressive. I am appalled by the way you handled that phone call and I sincerely hope that you’re not treating other buyers this way. If you were going to chat with me over the phone, I would have expected to discuss at the very least the condition of the item and to partner with each other to work towards a solution. You called me during work hours and provided me no notice of the phone call. Then you had the nerves to say that you were “quite frustrated by the whole situation”, you nit-picked with my point regarding postage being costly (without providing any clear explanation as to why it was so expensive), and you simply ended off the conversation with “I will not provide you a refund because that would put me in negative”. Did you not consider how I as a buyer am also in negative from purchasing a pilled dress? I have spent $51 on an item that was not as described. Not once did you attempt to understand my situation or show any empathy. You were accusative and bundled me with other buyers who seem to abuse the returns process. I could have easily left you nasty feedback on your store but I pulled back from doing that right away because I wanted to reach out to you and reach a resolution. I would kindly like you to refund my money thanks.
__________
Seller continues to calls me on my mobile on no caller ID about 6 times – and this frustrates me A LOT.

__________

Me: 

Hi, If you call me again, I will report you to eBay. I don’t appreciate you contacting me outside of the eBay platform and if you want to say anything to me regarding the dress then handle it professionally it through proper means – which is via the returns process. If you don’t wish to cooperate then that’s okay.  I will lodge an eBay Money Back Guarantee case. Thanks.

__________

Seller:

As discussed, i do not accept that the dress had pilling on the armpits! the photos you have provided below does not match my dress to begin with. Secondly, you have purchased a second hand item, again second hand not new and i did not need to list the pilling because there was no pilling on the dress. The dress it self was in excellent near new condition. The dress is of wool dress and what i see below and in my own photos listed on ebay is a wool dress not cotton wool. The below photos does not match my photos listed on ebay. I also do not appreciate your threats made against me and i will contest this argument further with ebay. Furthermore, you mentioned to me that my postage cost was also an issue! If it was a concern to you my question to you is why did you go ahead with the transaction? Some things dont add up to me and i question your credibility. I would like to see more evidence – as in my own dress- photos of my own dress because the ones below are not mine. Looking forward to hearing from you Nayoun

Hi Nayoung,

Firstly, I do not appreciate your accusations below! I thought i had a civil conversation with you earlier today but obviously not. 

Secondly, the dress you purchased was a second hand dress – meaning has been used/worn. I am sorry that you feel that you believe the dress has pilling but from the photos there is no evidence and the item again was listed as used. 

Thirdly, I have googled some information for you directly from Wikipedia of the meaning of ‘PILING ON CLOTHES’ – SEE BELOW

A pill, colloquially known as a bobble, is a small ball of fibers that forms on a piece of cloth. ‘Pill’ is also a verb for the formation of such balls. Pilling is a surface defect of textiles caused by wear, and is considered unsightly.

I have also had a look at your account and you hold 44 stars – compare that to me at 330! I do not appreciate games or false allegations. If at any point the dress had defects or was in the state that you are describing the dress to be in, I would have listed that in my description just like the other 100 items i have listed on ebay currently outling any minor or major defects.

I suggest in the future you shop brand new so you are not dissapointed. 

In your previous email, you made threats to me stating that you would leave me a negative feedback but thought twice about it – I will report this behavior to ebay as this is unacceptable. 

I wish you all the best and please do not bother me as i am currently dealing with my sisters passing.

Good luck all the best

__________

Me: 

I am extremely sorry to hear of your sister’s passing. This is extremely unfortunate.

Setting your personal issues aside and completely separate to this eBay transaction, it seems that you’re having great trouble with digesting the fact that I have found pilling and balling on the item of clothing you have listed “as new” and in “excellent condition”.

You seem to be relying on the pictures of your listing without actually contemplating for a second that the photos may not have captured the dress from certain angles where the pilling had occured. I.e. along the side of the dress and on the armpits.

It seems that you’re asserting that what you’ve done is completely right because you have listed it under “pre-owned” thereby relinquishing any liability. Unfortunately you’re relying on a very weak argument as your listing is clearly contradictory, by stating that it was excellent as new condition, leading buyers to think that it was not pilled/ bobbled. 

You seem to have trouble realising how your tone and approach to handling this situation is aggressive. I note that in your message you’ve tried to educate me on the definition of pilling – and this in itself is quite condescending. You seem to think my english abilities are below par.

Furthermore, you mentioned games and frivolity. I am not the one being petty and comparing feedback scores. I have never claimed to be more experienced or better than you, and my only focus is on trying to claim the refund with I am entitled to.

Please note that I have already contacted eBay concierge/ customer service and received notice from the Executive Office of eBay Australia on the outcome of this returns request. They have ruled that I have a genuine claim so I no longer need to communicate with you.

Lastly, you have no grounds for reporting me about my thoughts on leaving you negative feedback. I have done nothing but explain the simple truth of how you have made me feel and how I was trying to reach a resolution with you.

__________

Seller:

Hi Nayoung,

I just wanted to point out your sentence below…Please note that I have already contacted eBay concierge! I didnt realise ebay had that service?
Again i thought i google the meaning of concierge and this is what it says…a hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations, etc.

A bit confused by you to be honest, your one of a kind! You cant fool me though! I have been doing ebay since 2008 and I give credit where its due. Your good at this…using the money back guarantee against me? than you mentioned the cost of postage?? My profession is a clinical physiologist and when i spoke to you earlier…you mentioned the cost of the item and the postage cost! A genuine person wouldnt focus on the postage cost and would use there energy on the item description it self. I also understand your in marketing…again good luck and dont bother me do what you need to do from your end. Stop threatening me!

GOOD WORK WELL DONE CLAP CLAP!!!
WHAT GOES AROUND COMES AROUND YOUR A SCAMMER AND I WILL FIGHT TO THE END!!!!

__________

Me:

Melissa, I have every right to leave you negative feedback if I wish to. These are not threats, these are my rights as a buyer on the eBay platform if I’ve had a negative customer experience – it’s as simple as that. You clearly haven’t provided the level of customer service particularly as a seller with supposedly 3 stores and 2000+ feedback! Therefore, I am justified in holding these thoughts. eBay will do nothing. Thank you for admitting to your own fault i.e. your item listing pictures don’t match up with the pictures I have provided. Basic photography 101: fabric fibres, details and defects are more visible when taken in bright lighting. No wonder your item listing pictures are different to mine – because they weren’t taken in the same angle and lighting. Note that I haven’t at any point stooped low and called you names like “a SCAMMER” or been petty by comparing professions, eBay feedback scores and I certainly haven’t gone into my personal life. It’s great to know you’re a clinical physiologist, but please explain what relevance any of this has to the current matter at hand? What is it that makes you want to assert your authority over me? This perplexes me. Yes, I have every right to be inquisitive and ask why the shipping was so expensive. It’s just a question and it’s up to you whether you want to be offended by my curiosity. This is rather amusing now. Really don’t appreciate your condescending and degrading tone.

__________

The case was closed in my favour and I was refunded the amount without needing to send the dress back to the seller – so that was cool. But no really, I WAS SHOOKETH!

I hope that you guys enjoyed this post!

Lately I’ve been struggling to find interesting content to write about. Don’t get me wrong, I love writing about fashion, beauty and bargain hunting (and I will continue to write about it) but I found that this only appeals to my female audience. Ideally I’d love to pump out interesting content for my fellow male readers out there too! I’d love any requests/ suggestions if you have any 🙂

Until next time, stay ham fam!

xx

 

Leave a Reply

Your email address will not be published. Required fields are marked *